Frequently Asked Questions
On Shipping
Currently, Soha exclusively ships within India and does not provide international shipping options.
Soha offers complimentary shipping on all purchases within India.
Unfortunately, once an order has been shipped, we are unable to cancel it. For any assistance, please connect with us on Whatsapp or reach out to us via our Email address: connect@sohastore.in
For our standard jewelry collection, delivery is typically within 7-14 days from the order date. Custom-made jewelry requires skilled craftsmanship and will be delivered within 21 days from the order date.
We utilize a premium courier service to ensure the safe delivery of your jewelry. Delivery at doorstep.
Once your order is confirmed, we will provide you with tracking details via WhatsApp. If you encounter any issues with tracking, please reach out to us at +91 9043584722
Return Policy
At Soha, customer satisfaction is paramount. While it's rare for our customers not to love their jewelry, we understand preferences can vary. We provide a 7-day return policy if you decide to return the item.
Before delivery, we share live photographs and videos of the product, offering you a virtual experience akin to visiting our workshop.
Unfortunately, Soha does not facilitate charm exchanges once they are delivered with the jewelry. However, we are happy to assist you in adding new charms to your existing piece.
Our enamel finishes are exceptionally durable. Colors typically do not fade unless exposed to substances like turmeric or acids.
Soha offers complimentary enamel repairs within the first 6 months of your purchase. After this period, a minimal repair cost of 500 Indian rupees may apply depending on the repair.
Cleaning & Care Instructions
To maintain your jewelry's brilliance, store it properly to prevent dirt buildup. When not in use, wrap it in a cotton or velvet fabric to protect it from exposure to acids and turmeric.
For regular cleaning, prepare a solution of warm water and mild soap or a few drops of dishwashing liquid like Prill. Immerse your gold jewelry in this solution for 5-10 minutes, then gently clean it with a soft-bristled brush to remove any dirt from intricate areas. Lay it on a clean, dry towel to air dry.